Legal

Terms of use

The agreement between you and Kwayes when you use the app. It also serves as the end-user licence agreement for the iPhone app.

Last updated 2 October 2026

1. The agreement

These terms are an agreement between you and Kwayes Information Technology, based in the United Arab Emirates (“Kwayes”, “we”, “us”). By creating an account or using the Kwayes app or kwayes.com, you accept these terms, our privacy policy and our community guidelines. If you don’t accept them, don’t use Kwayes.

2. Who can use Kwayes

  • You must be at least 18 years old and able to enter a binding contract.
  • You can’t use Kwayes if we have banned you before, or if the law where you live forbids it.
  • If you use Kwayes for a business, such as a dealership, you confirm you are allowed to act for that business and that it accepts these terms.

3. Your account

Give accurate information and keep it up to date. Keep access to your email account secure, because sign-in codes are sent there. You are responsible for what happens on your Kwayes account. Your username can’t impersonate another person, dealer or brand, or be offensive. Tell us straight away at support@kwayes.com if you think someone else is using your account.

4. What Kwayes does, and doesn’t do

Kwayes is a place where people show cars for sale and talk to each other. We are not the seller, the buyer, a dealer, a broker or an agent, and we are not a party to any sale.

  • We don’t own, inspect, value or guarantee any car, and we don’t check that a listing is accurate.
  • We don’t handle payments, deposits, financing, insurance or ownership transfer.
  • Buyers and sellers are responsible for checking the car and its papers (including the Mulkiya and service history), agreeing a price and completing the sale as UAE law requires.

5. Listings

When you post a listing, you confirm that:

  • You own the car or are authorised to sell it, and it is legally for sale in the UAE.
  • The video shows the actual car for sale, filmed recently, and not someone else’s footage.
  • The details are true, including price, mileage, regional spec, and any accident damage or problems you know about.
  • Each listing is for one car, and you don’t post the same car more than once.

A listing is shown for 60 days after it is published. Take it down as soon as the car is sold. We can refuse, hide or remove any listing that breaks these terms or our guidelines.

6. Your content

You keep ownership of the videos, photos, text and messages you post (“your content”). You give Kwayes a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transcode, display and distribute your content in order to run Kwayes, and to show public listings when we present Kwayes, for example in screenshots of the app. The licence ends when you delete the content or your account, except for copies other people already received from you, such as messages.

You confirm you have every right needed to post your content, including permission from anyone who appears in it, and that it doesn’t include music or footage you don’t own.

7. Zero tolerance for objectionable content and abusive users

There is no tolerance on Kwayes for objectionable content or abusive behaviour. You must not post, send or link to anything that is:

  • sexual or nude, or that sexualises anyone, and never anything involving a minor;
  • hateful, discriminatory, harassing, threatening, bullying or violent;
  • a scam, fraudulent, misleading or fake, including fake listings and requests for deposits for cars you don’t have;
  • illegal in the UAE, or promoting illegal activity, including stolen vehicles and forged documents;
  • someone else’s private information, such as their phone number, address or ID, without their permission;
  • an impersonation of another person, dealer or company;
  • spam, advertising for unrelated goods or services, or links to malicious sites;
  • offensive to religion, public morals or public order in the UAE.

Content like this is removed, and the user who posted it is removed from Kwayes.

8. Reports, moderation and blocking

  • You can report any listing from the listing screen, and any user from their profile. Reports are anonymous to the person reported.
  • You can block any user. They can no longer message you, and their listings no longer appear for you.
  • We review reports and act on objectionable content within 24 hours, by removing the content and, where appropriate, suspending or banning the user who posted it.
  • We may also review listings, profiles and reported conversations on our own initiative, and we report crimes to the authorities.

If you think we removed something by mistake, email support@kwayes.com and we will look at it again.

9. Things you can’t do

  • Use Kwayes to sell anything other than cars, or for any purpose other than buying and selling cars.
  • Copy, scrape or collect listings or user data, by bots or otherwise.
  • Send unsolicited messages in bulk, or contact users for anything unrelated to a listing.
  • Try to break, overload, reverse engineer or get around the security of Kwayes.
  • Create accounts automatically, or create a new account after we banned you.

Using Kwayes to browse, message and list a car is free. If we offer paid features, such as featured listings, we show the price and what you get before you pay. Purchases made in the app are processed by Apple or Google under their terms, and their refund rules apply.

11. Our app and brand

The Kwayes app, website, name and logo belong to us. We give you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, for its intended purpose. You may not copy, modify or redistribute the app.

12. Ending your account

You can stop using Kwayes and delete your account from the app at any time (Profile, then Delete account). We can suspend or close your account, with or without notice, if you break these terms or the guidelines, if the law requires it, or to protect other users. Sections 6, 13, 14, 16 and 17 continue to apply after your account ends.

13. Disclaimers

Kwayes is provided “as is” and “as available”. To the extent the law allows, we make no promise that the app will always be available or free of errors, or that any listing, user or car is genuine, accurate or as described. Your dealings with other users, including any sale, are between you and them. Be careful: meet in a public place, check the car and its papers, and never pay for a car you haven’t seen.

14. Liability

To the extent the law allows, Kwayes is not liable for indirect or consequential losses, lost profits or lost data, or for anything a user does or doesn’t do, including any problem with a car or a sale. Where we are liable, our total liability to you is limited to the greater of AED 100 or the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can’t be limited by law.

You agree to compensate Kwayes for claims and costs caused by your content or by your breach of these terms.

15. Additional terms for the iPhone app

If you downloaded Kwayes from Apple’s App Store, these terms also apply:

  • These terms are between you and Kwayes only, not Apple. Kwayes, not Apple, is responsible for the app and its content.
  • Your licence to use the app is limited to Apple-branded products you own or control, as allowed by the Usage Rules in the Apple Media Services Terms and Conditions.
  • Kwayes alone is responsible for maintenance and support. Apple has no obligation to provide any.
  • If the app fails to meet a warranty that applies to it, you can tell Apple and Apple will refund the purchase price, if any. Apple has no other warranty obligation for the app, to the extent the law allows.
  • Kwayes, not Apple, is responsible for handling any claims about the app, including product liability claims, claims that it fails to meet legal or regulatory requirements, and consumer protection claims.
  • If someone claims the app infringes their intellectual property, Kwayes, not Apple, is responsible for investigating, defending and settling that claim.
  • You confirm you are not in a country subject to a US government embargo or designated as supporting terrorism, and you are not on a US government list of prohibited or restricted parties.
  • You must follow any third-party terms that apply when you use the app, such as your mobile carrier’s terms.
  • Apple and its subsidiaries are third-party beneficiaries of these terms and can enforce them against you once you accept them.

Questions, complaints or claims about the app go to Kwayes Information Technology, United Arab Emirates, support@kwayes.com.

16. Governing law

These terms are governed by the laws of the United Arab Emirates. Any dispute that we can’t settle together goes to the competent courts of the United Arab Emirates. If you are a consumer living elsewhere, you keep any protection the law of your country gives you.

17. Changes and contact

We may update these terms. We change the date at the top, and if a change is important we tell you in the app before it takes effect. If you keep using Kwayes after that, you accept the new terms.

If part of these terms can’t be enforced, the rest still applies. Questions: support@kwayes.com.